Frequently Asked Questions (FAQ)
Welcome to the Afrimall FAQ page! Below are answers to some common questions about our platform.
1. What is Afrimall?
Afrimall is a multivendor ecommerce platform operated by Greenhouse Industrial Development Group Ghana Ltd. It provides a marketplace for vendors and businesses to sell their products to other businesses across Ghana.
2. How does Afrimall work?
Afrimall operates on a B2B (Business to Business) model. Vendors bring their products to our warehouses (malls) located in various locations across Ghana. After inspection, the products are uploaded to the Afrimall platform for other businesses to purchase.
3. Who can sign up as a vendor on Afrimall?
Afrimall is designed for vendors and businesses with products to sell. Individuals without a registered business may find it challenging to sign up as vendors on our platform.
4. How are prices determined on Afrimall?
Greenhouse Industrial Development Group Ghana Ltd, the owner of Afrimall, retains control over pricing. Prices may be adjusted, including increases or decreases, at Greenhouse’s discretion. Vendors will be compensated based on the cost price of their products.
5. What happens if there is a dispute between a vendor and Greenhouse?
In the event of disputes or grievances, both parties agree to engage in good faith negotiations to resolve the issue amicably. We value transparency and fairness in all our dealings.
6. Can vendors monitor their sales on Afrimall?
Yes, vendors have the privilege to monitor their sales through the Afrimall platform. Detailed sales reports and analytics are provided to help vendors track their performance.
7. How can I contact Afrimall for support?
For support inquiries or assistance, please contact us at [email protected] . Our customer service team is available to assist you with any questions or concerns you may have.
8. Is there a fee for using Afrimall as a vendor?
Afrimall may charge a nominal fee or commission for using our platform as a vendor. Details regarding fees and commissions will be provided upon registration.
9. Are there any restrictions on the types of products I can sell on Afrimall?
While we welcome a wide variety of products on our platform, certain restrictions may apply. Vendors are responsible for ensuring that their products comply with all applicable laws and regulations in Ghana.
10. How often are products uploaded to Afrimall?
Products are uploaded to Afrimall regularly as vendors bring new inventory to our warehouses. We strive to ensure a diverse and up-to-date selection of products for our buyers.
If you have any additional questions or inquiries not addressed here, please don’t hesitate to reach out to us. We’re here to help!